Refund policy

Last updated: July 6, 2026

30-Day Return Policy

We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To start a return, contact us at support@nuvecrest.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Wrong Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will make it right with a free replacement or a full refund — no return required in most cases.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@nuvecrest.com.

Subscription Orders

Individual shipments from a subscription follow the same 30-day return policy above. Cancelling a subscription stops future charges and shipments but does not automatically return an order that has already shipped — see our Subscription Policy for details on cancellation.

Exceptions

For hygiene and safety reasons, certain items cannot be returned once opened or used (e.g., personal care goods). If in doubt, contact us before opening the product. Sale items and gift cards are non-refundable.